Refund policy
Last Updated: October 2, 2026
At Cassiavera, we want you to feel confident when shopping with us. Eligible products may be returned within 30 days of delivery.
30-Day Return Window
Customers may request a return within 30 days from the date the item is delivered.
To be eligible for a return, the product should generally be:
- Unused and unopened
- In its original condition
- In the original packaging
- Complete with applicable accessories and materials
Beauty, Fragrance & Personal-Care Products
For hygiene and safety reasons, certain fragrance, skincare, cosmetic, beauty, and personal-care products may not be eligible for return once they have been opened or used.
Products must remain unopened and in their original condition when applicable.
Free Return Shipping
For eligible returns approved under this policy, Cassiavera currently offers FREE return shipping.
We currently charge 0% restocking fee on eligible returns.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.
Email: wadudking182@gmail.com
Please provide:
- Your order number
- A description of the problem
- Clear photos of the product and packaging, when applicable
We will review the issue and provide appropriate return or replacement instructions.
Refunds
After an approved return is received and inspected, the applicable refund will be processed to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been opened or used
- Products damaged after delivery
- Products that are no longer in their original condition
- Certain hygiene-sensitive or personal-care products
Any product-specific return restrictions may be disclosed on the applicable product page.
Exchanges
If you would like to exchange an eligible product, please contact us at:
Depending on product availability, we may process an exchange or recommend returning the original item and placing a new order.
Contact Information
Cassiavera
1951 Wilbur Ave
Vero Beach, FL 32960
United States
Email: wadudking182@gmail.com